Effective Date: February 9th, 2021
Thank you for shopping at watercraftwanderer.com, operated by Daniel Cruiz LTD. We value your satisfaction and want to ensure a hassle-free experience with our products. Please read our refunds and returns policy carefully to understand your rights and obligations when purchasing from us.
1. Returns
If you are not completely satisfied with your purchase, you may return the product for a full refund within 30 days of receiving it. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.
2. Initiating a Return
To initiate a return, please follow these steps:
- Contact our customer support team at contact@watercraftwanderer.com within 30 days of receiving your order.
- Provide your order number and the reason for the return.
- Our customer support team will provide you with instructions on how to return the product.
3. Return Shipping
You are responsible for the cost of return shipping unless the return is due to an error on our part. We recommend using a trackable shipping method to ensure that your return is received by us.
4. Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider’s policies.
- If your return is rejected, we will provide you with an explanation of the reason for the rejection.
5. Exchanges
We do not offer exchanges at this time. If you would like to exchange a product, you will need to return the original item and place a new order for the desired item.
6. Contact Us
If you have any questions or concerns about our refunds and returns policy, please contact us at contact@watercraftwanderer.com or by mail at:
Daniel Cruiz LTD of 13440 40th Ave NE, Seattle, Washington
7. Changes to the Policy
We reserve the right to update or modify our refunds and returns policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on this page. Please check this page periodically for updates.